Refund and Cancellation Policy

At Delfyle Solutions Private Limited ("Delfyle", "we", "our", or "us"), we are committed to delivering high-quality legal, compliance, taxation, registration, and business advisory services. This Refund Policy outlines the circumstances under which refunds may or may not be granted for services purchased through our website or any other communication channel.

1. General Policy

All payments made to Delfyle are subject to this Refund Policy. By engaging our services or making a payment, you acknowledge and agree to the terms set forth herein.

Due to the nature of professional and compliance services, refunds are generally not available once work has commenced or government filing processes have been initiated.

2. Non-Refundable Charges

The following amounts are strictly non-refundable:

• Government fees, statutory fees, stamp duties, filing fees, registration fees, and taxes paid or payable to any government authority.
• Fees paid to third-party service providers, certification agencies, consultants, professionals, or technology partners.
• Digital Signature Certificate (DSC) charges.
• Name reservation fees.
• Trademark application fees.
• Startup India, GST, FSSAI, IEC, MSME, ISO, or similar registration fees once applications have been initiated.
• Any service where documents have already been prepared, reviewed, filed, submitted, or processed.

3. Refund Before Commencement of Work

If a cancellation request is received before commencement of work and before any government filing, documentation, or processing activity has been undertaken, Delfyle may, at its sole discretion, approve a refund after deducting:

• Administrative charges;
• Payment gateway charges;
• Documentation and consultation charges already incurred.

4. Refund for Service Inability

Where Delfyle is unable to provide the requested service due solely to reasons attributable to Delfyle, a proportionate refund may be granted after deducting any costs already incurred.

5. Client-Related Delays or Non-Cooperation

No refund shall be granted if:

• The client fails to provide required documents or information.
• The client becomes unresponsive.
• The client changes the scope of work after commencement.
• The application is rejected due to incorrect, incomplete, misleading, or false information provided by the client.
• Any government authority raises objections, rejects, delays, or refuses approval for reasons beyond Delfyle's control.

6. Timeline for Refund Requests

Any refund request must be submitted in writing to our support team within 7 days from the date of payment.

Refund requests received after this period may not be entertained.

7. Processing of Approved Refunds

Where a refund is approved:

• The refund shall be processed through the original mode of payment wherever feasible.
• Processing may take 7 to 15 business days, subject to banking and payment gateway timelines.
• Delfyle shall not be liable for delays caused by banks, payment gateways, or financial institutions.

8. Cancellation of Services

Clients may request cancellation of services by sending a written request to our support team. Acceptance of any cancellation request shall be at the sole discretion of Delfyle and shall be subject to this Refund Policy.

9. Exceptional Circumstances

Delfyle reserves the right to consider exceptional refund requests on a case-by-case basis. Any such decision shall be final and binding.